Policies
Refunds & cancellations
Every tag is engraved to order, so here’s how refunds work.
Cancelling an order
You can cancel for a full refund any time before we start engraving. Email orders@jumpseatsupply.com with your order reference. We confirm engraving details with you by email before we start, so you’ll always have a chance to change or cancel.
After engraving
Engraved tags are custom made, so they can’t be returned or refunded once engraving has started, unless there’s a problem on our end.
Damaged or incorrect tags
If a tag arrives damaged, or doesn’t match the details you confirmed with us, email us within 30 days of delivery (a photo helps) and we’ll replace it free, including shipping.
How refunds are paid
Refunds go back to the original payment method. Card refunds usually appear within 5–10 business days.
Jumpseat Supply is a brand of TechWise, LLC.